SERVICE AGREEMENT

Covid-Clear LLC Service Agreement

Covid-Clear LLC reserves the right to make any changes to any part of this service agreement without giving any prior notice. By ordering Covid-Clear LLC disinfection services via telephone, e-mail, social media or its website the client/customer accepts and agrees to Covid-Clear LLC’s service agreement. Verbal agreement to begin service also indicates acceptance of Covid-Clear LLC Service Agreement.

Covid-Clear LLC promises to provide quality service by:

-Providing an insured disinfection service.

-Providing all PPE, disinfection supplies, and equipment needed.

In Order to Provide You with the Best Possible Service; Please…

– Make your facility accessible. A fee will be charged, if we are unable to access your facility. (see lockout policy below)

– Have your facility picked up and ready to be disinfected.
– If we are requested to disinfect inside of cabinets, hutches, or closets please leave the doors open and accessible. If requested to disinfect electronics, antiques or collections, or any other sensitive items, customer agrees not to hold Covid-Clear LLC or any of its employees responsible for any damage or breakage to any article or component.

Payments
Payments are due in full upon completion of service. For your convenience, we gladly accept cash, credit card payments, and checks. Cash will be collected by Covid-Clear LLC and is not to be mailed. A service charge of $50 will be added to all NSF checks. Reoccurring customers are required to have a credit card on file with us.  

If there is no payment left behind upon our arrival as previously discussed we will charge the credit card on file. If the credit card on file is declined we will have to reschedule your appointment and a $50 reschedule fee will be assessed. A 20% non-refundable deposit is required for any service in which the total cost is at or above $1000. The remaining balance will be paid upon completion of the service. A 50% non-refundable deposit is required for contracts including 3 or more services.All monetary amounts referred to in this agreement are in US Dollars.

Refunds
Covid-Clear LLC does not offer refunds to customers. However, we want you to be 100% satisfied with our services! If the service was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home or facility and fix the issue with which you were dissatisfied at no additional cost to you.

 Price Adjustments
Covid-Clear LLC reserves the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of your home or facility changes you may receive a price increase. Prices for your regular disinfection service is guaranteed for the duration of 3 months. If a client discontinues and reinstates service with Covid-Clear LLC after a period of 3 months the original price is not guaranteed, and a new rate may be given.

Parking
If there is no free public parking within 1 block radius of your home or facility, our customers are responsible for providing Covid-Clear LLC with any one of the following (which must be within a 1 block radius); a permitted parking space (personal or public), a valid parking permit, or cover all parking fees incurred during the disinfection service. If a parking spot cannot be found within a 1 block radius by a Covid-Clear LLC associate nor provided by the customer within a 15 minute window, your appointment will be cancelled/and or rescheduled.  In the event that this occurs you will be charged a $50 cancellation fee.

Keys and Alarm Systems
Customers will often provide us with a key to their home or facility, and we take extreme measures to protect each key. We do not return keys by mail. Keys must be hand delivered in person to the customer, customer must present a picture ID before a key will be released. If you have an alarm system at your home or facility you can give instructions on its operation to Covid-Clear LLC. However, we prefer that your alarm be left off on the day of service. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. No exceptions.  

Lock Outs
A lock out fee of $50 will be assessed in the event that a Covid-Clear LLC associate arrives and are unable to access the premises for any reason.

Arrival Window
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows. Covid-Clear LLC will arrive anytime within your scheduled arrival window.  You are expected to be present or have made arrangements for us to gain access to your home or facility within your scheduled arrival window. Failure to do so may result in having to cancel or reschedule your visit, a cancellation fee of $50 will be charged.

Cancellations/Rescheduling
We require at least 2 business days notice for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 2 business days notice, a cancellation fee of $50 will be assessed. We will make every attempt to reschedule company initiated schedule changes due to holidays, extreme weather conditions, or unforeseen situations as close to regular scheduled cleaning date as possible.

Tardiness
Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.

Pets
We require pets to not be present during the disinfection service.

Your Valuables
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectable or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer that we not disinfect. Please secure money, credit cards, and check books as well. We are not responsible for missing currency.

Broken/Damaged Items
We take extra care with your property, however regrettably and although not common from time to time something may be broken or damaged. If there is an item that is believed to be damaged by Covid-Clear LLC, it must be reported to Covid-Clear LLC within 24 hours or customer assumes liability. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. We cannot take responsibility for items that were damaged because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).

Extra Services

If you require extra services or additional disinfecting on your scheduled service day, please contact us 48 hours in advance so we may allow the extra time needed at your home or facility and so we can give you a quote for the additional services.

Lifting & Climbing & Bending
Our employees are very important to us, and we are determined to keep them safe, so they do not climb higher than a 6’ step ladder nor move or lift items heavier than 20 lbs.

These types of activities put our staff in danger of back injury or could even damage something in your home.

In-Home/Facility Climate Control
In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is cancelled due to uncomfortable temperatures within your home you will be charged a $50 cancellation fee.

Privacy
Covid-Clear LLC takes privacy very seriously. We at no time will share any customer information with ANY outside source.